Dr. Phyllis Frost – Owner, Veterinarian
Growing up on a dairy farm near Plainfield, Iowa, Dr. Phyllis Frost was surrounded by animals from an early age. In addition to the cattle, horses, hogs, chickens, dogs, and cats that she regularly spent time with, she would also bring home plenty of wild animals to save! As she got older, Phyllis realized that a career in animal care was the only path for her.
Dr. Frost first attended a Veterinary Technology program at Northeast Missouri State University, graduating in 1980. She worked as a Certified Veterinary Technician for eight years, then got the itch to own her own practice. She returned to school at Wartburg College, graduating with a Bachelor’s degree in Biology in 1990. From there, Phyllis was accepted into Iowa State University’s College of Veterinary Medicine, earning her degree with top honors in 1994 and opening Avenue of the Saints Animal Hospital shortly thereafter.Dr. Frost has three children. Dr. Jami Mallen is also a veterinarian and works alongside her mother right here at the clinic. Dr. Frost’s son, Jacob, currently serves in Ramstein, Germany, as a member of the Air Force. Phyllis’s youngest daughter, Jordan, is still in elementary school. Together, they share their home with five Shetland sheepdogs, two indoor Cornish Rex cats, two barn cats, a gerbil named Ariel, and a green-cheeked Conure named Jasmine. They also have two-quarter horses, a paint stallion, an Appaloosa, a mustang from the Wyoming open range, and a miniature horse named Bayberry. In her spare time, Dr. Frost likes showing her Shelties at AKC shows and showing her paint horse in performance or Western pleasure classes. She’s also completed two marathons and multiple triathlons!
Dr. Jami Mallen – Associate Veterinarian
It makes perfect sense that Jami would become a veterinarian—after all, she quite literally grew up in the clinic! Her mother, Dr. Phyllis Frost, is the owner of Avenue of the Saints Animal Hospital. Upon graduation from veterinary school, Dr. Mallen easily transitioned into a position right alongside her mother.
Jami grew up a few miles outside of Plainfield, Iowa. She started her veterinary career as a Technician here at Avenue of the Saints Animal Hospital in 2007, gaining valuable experience for veterinary school. She completed her undergraduate studies at Wartburg College, majoring in Biology, before getting her DVM degree from Iowa State University’s College of Veterinary Medicine.Dr. Mallen has a special passion for internal medicine and loves the problem-solving approach it requires. She also loves doing new patient exams, helping a pet owner to transition their furry friend into the home seamlessly. Jami is married to her wonderful husband, John, who works as a Regional President for Woodruff Construction. They have two beautiful and energetic daughters, Harper and Addyson. Together, they have three cats, Carson, Ace, and Dice. Outside of her veterinary interests, Dr. Mallen loves to stay active by running 5ks, triathlons, mud runs, and marathons. She also enjoys do-it-yourself projects around the home, especially when she’s able to turn an old, tattered item into something beautiful. Jami also likes to read and quilt when she gets the chance.
Dr. Rachel Mack – Veterinarian
Dr. Mack started working here in January of 2017. Her family recently moved back to Charles City, where she is eager to build relationships with people and their pets! Dr. Mack has always been interested in helping animals. When she was younger, she dreamed of becoming a veterinarian because of a desire to learn how to help animals who could not help themselves, while helping the people that care for them so dearly.
She considers herself lucky to have bonded with many animals throughout her life. They have all heaped to nurture Dr. Mack’s drive to care for animals and advocate for them.
Her path to becoming a veterinarian started with graduating from Charles City Community High School. After this, she moved to Kirksville, MO where she attended Truman State University. Dr. Mack graduated from undergrad with a major in Biology and a minor in Agricultural Science (with a focus on Animal Science).
It was then time to move to Ames, IA to start the long journey of Vet School at Iowa State University. This huge milestone was accomplished in May of 2006! Right after graduation, she started working at a clinic in Ames where she stayed for 9 years. It was sad to leave that clinic, but her husband’s job took them to the Twin Cities for a year. Finally, her travels brought Dr. Mack and her family here to Charles City! We are so happy she is back where the journey all started!
Dr. Mack has a particular interest in dermatology issues and behavioral issues. She finds it very rewarding when one of these problems can be solved. Many of these issues need on-going care, and she enjoys working so closely with pets and their people.
Part of a full household, Dr. Mack has dogs, cats, and kids! There is never a dull moment in her house. She enjoys being around the water (swimming, skiing, boating), reading, baking, walking and most importantly spending time with her family.
Dr. Holly Neuberger – Veterinarian
Dr. Neuberger grew up in Clear Lake where she resides to this day. She lives on an acreage with her husband, Spencer; 1-year-old daughter, Violet; a hound-mix named Huck, and a Goldendoodle named Finn. She earned degrees at University of Northern Iowa and Iowa State University, graduating in 2018.
Dr. Neuberger’s interests include endocrine diseases, such as Cushing’s Disease, Hyperthyroidism in cats, and Hypothyroidism in dogs, as well as Diabetes Mellitus. She enjoys the investigation that goes into diagnosing these diseases, as well as establishing the best treatment for each individual patient. She also realizes the importance of the human-animal bond and strives to make every visit as stress-free and straightforward as possible.
On her downtime, Dr. Neuberger enjoys playing outside with her dogs and daughter, riding in the tractor with her husband during planting and harvest, and spending time with her extended family, who all live within a few miles of her home.
Dr. Neuberger started at Avenue of the Saints Animal Hospital in January of 2020 and is very excited to be working in an AAHA accredited facility where she has more access to advanced diagnostics.
Dana – Registered Veterinary Technician
Dana is a registered veterinary technician who joined us in October 2017. She moved to the area from Des Moines, IA after getting married to her husband Eddie in September of 2017. Dana graduated from Des Moines Area Community College in June 2007. Some of the things she enjoys most about her job are internal medicine cases, ultrasounds, lab work, and helping solve more challenging cases.
She has 8 cats: Roxie, George, Buckie, Sox, PeeWee, Trigger, Scout, and Spotter. In her free time, she enjoys reading, watching Cubs games, and yoga.
Madison – Registered Veterinary Technician
Madison’s passion for animals and ever-growing curiosity for veterinary medicine is why she entered the field of veterinary medicine. Her interest in animals started at a young age, as most children. As she got older she began working in the hog industry which introduced her to aspects of the veterinary field. What she enjoys most about the job is the array of clients and patients she gets to see on a daily basis. She likes this part about of her job because it challenges her knowledge each day.
Kylie – Veterinary Technician
Right after graduating high school Kylie applied to the large animal vet tech program at Northeast Iowa Community College in Calmar, Iowa. She was drawn to NICC because of the large animal aspect and because it was close to home. As school went on she learned she preferred companion animals to livestock.
Kylie did an Internship at the Avenue of the Saints Animal Hospital and graduated in May of 2018. After graduation, Kylie was hired as a full-time employee.
Kylie was drawn to the veterinary profession because everyone always told her she would be good at it. But what ultimately made her go this route was that she could become a better pet owner. Her hope was that becoming a tech would be a stepping stone in making a difference in the lives of animals.
Kylie grew up in Charles City. She always loved animals, but it took some convincing to get her dad to get pets once they moved to an acreage because she was the only animal lover in the family. Over the years, Kylie loved and spoiled animals to the best of her ability. Where someone saw a scraggly cat, she saw a best friend and someone to protect. She still does have two of the childhood kitties Ty (12 years old) and Poptart (10 years old).
Kylie is married to her high school sweetheart, Montana. They enjoy their horses together and although he claims he doesn’t like cats, Kylie is grateful he tolerates them. They have two dogs (Ajax and Kira), three cats ( Ty, Poptart, and Paprika, and two horses (Bandit and Lucille).
Kylie -V. Veterinary Technician
Kylie did her internship here in 2018. After graduating with her AAS in veterinary technology, she decided to come back.
“I think there’s something admirable in people that choose to be a voice for those who don’t have one. I knew I wanted to practice medicine in some domain. The field of veterinary medicine brings a whole new challenge to the table. Every species, every breed, and every animal is different from each other.”
Kylie grew up on a farm in Rudd, IA with cattle, hogs, goats, a pony, cats, dogs, and pocket pets – she loved being around them all. In highschool, she would volunteer at the local animal shelter; around that time she decided she wanted to make a career out of taking care of animals. She moved to Cedar Rapids, IA to attend the veterinary technician program at Kirkwood Community College. In 2019, she graduated with her Associates of Applied Science in Veterinary Technology. She wanted to continue working with small animals, and having Dr. Mallen as a mentor was so rewarding that it was a pretty simple decision to come back and work at Avenue of the Saints.
Kylie’s favorite thing is dentistry. Prophylactic dentistry can be a segway into giving an animal a second wind at life. Often times overlooked, dental health is a key factor in ensuring a healthy life for a pet. It’s not only satisfying to see an animal’s attitude and physical condition improve, but seeing an immediate difference in the teeth’s appearance is rewarding also.
“I love medical cases. An animal can’t explain that they feel nauseous or what hurts. The only way to really find out what’s going on is through examination and laboratory work, and I love the challenge. It’s like a puzzle that’s extremely gratifying when you solve it. It makes the challenge worth it when you see an animal on a recheck visit and their entire demeanor has changed.”
Kylie was raised by her mother and has 4 older brothers. She currently lives with her boyfriend, Nik. They have a Chipoo named Mickey, and a Doberman named Zoey; 5 cats named Alice, Riddim, Solembum, Rhun̈on, and Orik; 4 Fancy rats named Marcello, Marceline, Marlowe, and Mariella; and a Fancy mouse named Goliath. Every one of them thinks they run the house and every one of them is right.
Kylie enjoys spending time with her animals, being outdoors, and reading.
Shaelie – Veterinary Assistant
Shaelie started attending the Hawkeye Community College Veterinary Assisting program straight out of high school. She got a position at Avenue of the Saints Animal Hospital before she finished her program. She graduated from college in December 2018.
She has always had pets growing up and has always had an interest in learning all she could about small animals such as cats and dogs. Her favorite part of her job by far is interacting with the clients/patients. She also really enjoys medical cases, lab work, and challenging her skill set. Another great part of her job is being able to learn every day.
She was born and raised in Waverly. She has 2 sisters Danielle and Janessa. She currently lives in Waverly with her boyfriend Cameron. She has a dog named Zola, who was adopted from Cedar Bend Humane Society. Zola is a 4-year-old Pitbull German Shepherd mix, who loves to snuggle, play with other animals, and she is a very good listener. She also has a
cat named Paisley, also adopted from Cedar Bend Humane Society. Paisley loves to talk, play, and always wants to be around people.
In her free time, she loves to visit her friends, spend time with her pets, thrift shop, enjoy the outdoors, and cooks.
Heather McAtee – Veterinary Technician
After graduating high school, Heather attended Iowa State University and received my bachelor’s in animal science with an emphasis in Equine Management and a minor in Agricultural Business. Throughout the summers during college, she worked as a wrangler and manager at a stable in Estes Park, CO. When she came back to Iowa, Heather had landed a position as a veterinary assistant in Des Moines. She worked for 2 years in Des Moines before moving to Osage, Iowa. Heather worked as a sales representative in the animal industry, but it was clear that wasn’t her calling. That’s when she applied to Avenue of the Saints Animal Hospital in February 2019.
Heather is currently going to veterinary technician school and hopefully soon will be a certified technician. She enjoys the variety of cases seen in a day and likes that no two days are the same. She feels the medical cases help expand her knowledge.
Heather grew up on a family farm in eastern Iowa, where her family raised feedlot cattle and grew corn and soybeans. She was part of the FFA so her projects were feeder hogs, bottle calves and her horse (Rusty). They always had farm dogs growing up, but in high school, she got her first dog (Beretta).
She currently has 2 horses (Rusty and Goose), Beretta (who still lives on her parents’ farm), an adopted a dog (Stella) and her boyfriend’s dog (Raleigh). Heather likes doing most anything outdoors: horseback riding, hiking, walking her dogs, hunting, fishing, kayaking, RZR riding.
Lori – Receptionist
Lori had worked in the human medical field for 14 years before coming to Avenue of the Saints Animal Hospital. When the opportunity came along to use her skills in the animal-care world, she jumped at the chance!
Lori grew up in Knoxville, Iowa, with her two older sisters. She used to work at an oncology center in Des Moines, where she did medical transcription and administrative office work. Upon relocating to Nashua from Melcher-Dallas, she applied at the clinic and was hired shortly afterward. She especially loves interacting with pet owners and hearing fun stories about their beloved furry friends. Lori and her husband, Tim, have been married for almost a year now. Lori has three daughters of her own, Jaymi, Hayli, and Lexi, and Tim has four children named Hannah, Olivia, Caleb, and Sam. As a family, they love attending the kids’ sporting events and taking trips to Lake Michigan.
Tim – Reception Manager
Tim’s friend’s father was a veterinarian, and Tim would often hang out at the practice while growing up, spending time with the animals and watching surgeries. At 15, Tim started working for him. After college, he went right back into the veterinary field and hasn’t looked back since!
Tim grew up in the country outside of Dubuque, Iowa. He moved to this area in 2008 from Davenport, where he’d spent eight years working at a veterinary practice. He wanted to work at a clinic that had the same high standards of care and service he’d become accustomed to, and Avenue of the Saints Animal Hospital was the perfect fit! Tim particularly likes meeting all the wonderful pets who come through the clinic doors and getting to know their owners. It’s especially fun for him to watch a family’s children grow up alongside their pets. Tim lives with his wife, Tonya, and their son Joseph. As a family, they like to fish and camp together when they’re not attending Joseph’s sporting events. The family shares their home with three cats, Trotz, Chain-e, and Marshmallow, as well as a friendly Golden Retriever named Toby. Tim has been brewing his own beer at home for nearly 10 years; his brews have even won awards at contests! He’s also a passionate BBQ-er and likes to put his signature barbeque rub on chicken, brisket, ribs, and his specialty pulled pork.